Where can I buy Stocksmetic’s products?
Stocksmetic’s products can be bought online on this website www.stocksmetic.com ; you have to create an account to go on with the order.

Is the availability of goods shown on the website?
Yes, availability of goods is indicated in the corresponding product page

Are the goods out of stock at the moment?
If goods are out of stock at the moment, you can leave your email address; you’ll be notified as soon as the item is back in stock. Do you need a higher quantity of items compared to the one indicated on the website or do you want an offer for quantities higher than 5000 pieces? Contact our customer service and you’ll receive all information
Contacts
Is it possible to receive samples of the items?
You can buy starting from 1 box and up to the quantity available in stock. The number of pieces per box changes according to the item; you can find the number of pieces per each box in the product page of the corresponding item.

Which is the minimum and maximum order quantity?
Yes, you can place a sample order by clicking on “Request a sample product” in each product page. If you want to order a complete pack (bottle/jar and suitable accessories), you have to select the sample of each component in the product page of each item.
Is it possible to buy each single accessory (pump, ring, cap)?
Yes, you can buy the single accessory; you have to enter section “Accessories” on the website; Stocksmetic does not guarantee the perfect compatibility with items combined with items other than the ones on our catalogue.
What is the length of the pumps?
The length of the dip tube of the pumps is defined according to the bottle you’re going to buy; if you just buy the pump, the length of the dip tube is the one indicated in the corresponding product page.
How can I get all information concerning product features?
There’s a product sheet for each item on our catalogue, and in box PRODUCT INFORMATION you’ll find all the technical details and the printable area
Is Stocksmetic’s packaging suitable for any other kind of product?
Stocksmetic guarantees the functionality of the packaging, while compatibility tests are at customer’s charge.
Where are the goods shipped from?
Goods are shipped from Italy.
How long are delivery times?
Approximate delivery times are around 15 days from the date of receipt of payment
Where can I ship my order?
We can ship to Italy, Europe, USA and Canada with express courier TNT. Stocksmetic can delivery in parcels or pallet. You can select the delivery method that you prefer. If you choose the delivery on pallet, you have to be fully equipped for the unloading of goods; on the contrary, our courier reserves the right not to delivery.
How can I check the status of my orders and shipments?
You can check the status of the order directly in your account on our website, by selecting the corresponding order.
We’ll send you an email every time that there is a status update, and we’ll communicate to you the tracking number of your shipment, as soon as the order leaves our warehouse; in case of pick-up of goods by our warehouse, we’ll give to you by email overall dimensions of your order, so that you can organize the pick-up with your courier. For any other information you can contact our customer service.
We’ll send you an email every time that there is a status update, and we’ll communicate to you the tracking number of your shipment, as soon as the order leaves our warehouse; in case of pick-up of goods by our warehouse, we’ll give to you by email overall dimensions of your order, so that you can organize the pick-up with your courier. For any other information you can contact our customer service.
Can I complete my pack with box, personalized with my graphic?
Yes, with Stocksmetic you can now buy box to combine with the bottle or jar you’re buying. You can buy box in the product page of the bottle/jar or you can enter section “Boxes” and filter all the boxes of your container, inserting its product code in the search field. You just have to select the finishing of paper and printing you’d like to buy and add the items to the cart

Where can I find the code of the bottle or jar to insert in section ''Boxes''?
In the product page of the bottle or jar, you can find the article code, that will allow you to filter all suitable and boxes.

Is the box suitable for all accessories combinations?
Yes, the box of every bottle or jar is designed to adapt to all accessories combinations you’ll find in every product page.
Which is the MOQ?
The MOQ is 100 pieces for each box.
Do you charge a cost for the die cut?
No, we don’t; Stocksmetic has realized die cuts for each item available on the website, and no other cost will be charged to the customer.
What is the inner white flute card?
It is an internal reinforced white flute cardboard, that can guarantee a higher protection to the glass packaging. All bottles and jars in glass will have this inner card. The cost of the inner is included in the price you see in the product page.
How can I personalize boxes?
Insert the item in the card, conclude the order and go on with the payment. Download the file with instructions and layout for the uploading of your graphic; apply your graphic in the layout and upload your printing file directly in your account.
Where can I find instructions layout and die cut layout?
In each product page of boxes, you can find Pdf instruction file with all information to prepare your printing file to upload in your printing area. In each page you’ll find also the file with die cut layout. You’ll also receive both files via mail.
Where and when can I upload my graphic?
As soon as we receive the payment of your order, we’ll start the uploading procedure of your graphic in our systems. You’ll receive an email with the die cutting layout to upload in your account.
Will Stocksmetic check my printing file?
Stocksmetic’s graphic department will only make a technical check, to verify if the file respects printing requirements; I case of problems, you’ll be contacted via mail. Stocksmetic won’t make typing check on printing files.
Is it possible to receive pre-production samples?
We do not realize pre-production samples, but you can buy here the sample kit in which you’ll see all the finishing for boxes and touch with hand the quality of paper and printing.
When will I receive my personalized product?
You’ll receive your personalized product in about 5-8 days for Europe and 10-15 for wordlwide , from the approval date of your graphic. We’ll send you an email as soon as our graphic department approves the graphic.
How can I check my project status?
You can check the status of your project in your account. Every update will be communicated to via email as well.
Do you need help to create your graphic?
Don’t you have a graphic? Don’t worry, our designer team will help you creating one! Contact us to receive an estimation from our customer service
Contacts
Do you have any doubt?
Contact our customer service for any information.
Screen printing
Can I complete my pack by screen-printing it with my graphic?
Yes, now with Stocksmetic, you can screen-print your graphic on a selection of our plastic and glass bottles and jars in various finishes. You can choose the service and one of the 17 colours available on the page relating to the glass or jar where this option is offered.
Is screen printing available for all packs in the Stocksmetic catalogue?
The service is available for most of the bottles and jars in the catalogue. In the “screen printable pack” you will find all the articles that offer this option.
What is the minimum quantity that can be purchased?
The minimum quantity that can be purchased is 200 pieces for each graphic.
Will extra costs be charged?
Yes, the only extra cost is the cost of frame contribution, i.e. the cost of starting up the machine, including the creation of the silkscreen frame for printing the graphic. The Cost of frame contribution will be double if a screen print is chosen for both the front and back of the bottle.
How do I personalise the article to be screen-printed?
On the product page relating to the bottle or jar, select the screen printing service and one of the colours available, complete the order and proceed to payment. Download the file with the instructions and the layout for uploading your graphic; apply the graphic in the layout and upload your print file directly in your personal area. Along with your order confirmation, you will also receive an email explaining the procedure for uploading your graphic.
Where do I find the instructions file and the die cut pattern?
On the product page relating to the bottle or jar, you will find a PDF instructions file containing all the information you need to prepare your print file to be uploaded to your print area. On the page you will also find the file with the die cut pattern.
Where and when do I upload my graphic?
As soon as we receive payment for your order, we will activate the graphic upload procedure in our systems. You will receive an email with instructions on how to upload the graphic to your personal area.
Will Stocksmetic check my print file?
Stocksmetic’s graphics department will check that the file complies with the print requirements and then approve or reject the file. If the graphic is approved, we will upload the final print file, which you must approve before we can send your creation to production. If your graphic is rejected, our Customer Service will contact you and give you instructions on how to amend your file.
PLEASE NOTE: Your creation will not be sent to production until you accept the final print-ready artwork file.
PLEASE NOTE: Your creation will not be sent to production until you accept the final print-ready artwork file.
Is it possible to receive pre-production samples?
We do not create pre-production samples, but you can purchase the “screen printing sample kit” containing 4 bottles screen-printed in the 17 colours available. You will be able to get an idea of the print performance on the various types of packaging media offered and see with your own eyes the quality of a Stocksmetic screen-printed product. More information
When I will receive my personalised product?
You will receive your personalised product in around 8 weeks from the date you accepted the final print-ready artwork file.
How can I monitor the processing of my order?
You can monitor the status of your processing from your personal area. Any updates will also be notified to you via email.
Do you need help in creating your graphic?
You don’t have a graphic? Don’t worry! A team of designers will help you create one! Please contact us and you will receive an estimate from our Customer Service.
Contacts
Any questions?
Please contact our customer service for any further information.
How can I get in touch with Stocksmetic?
You can find here all our customer service’s contacts Contacts
Which payment methods do you accept?
We can accept the following payment methods: Visa, Mastercard, PayPal, and bank transfer.
How can I get the invoice and bill of lading of the ordered goods?
You’ll receive the bill of lading of the ordered goods via email as soon as the order leaves our warehouse; you’ll find a paper copy of the document in the parcel and a Pdf copy in your account as well. Invoices will be issued at the end of each month; they will be sent via email and will be in your account as well.